What is your return policy?
We will happily exchange or refund items that are returned in original condition within 30 days of purchase. Shipping is non-refundable.
Refused and undeliverable orders will be refunded for the merchandise cost. Orders will be reshipped at the customer's expense. Please note that international orders that are refused will incur a surcharge that will affect any refund.
How do I return an item?
Simply send the item back with your full name, address, email address and daytime phone number. Just let us know if you would like another item in exchange or a refund for the cost of that item. There are no additional shipping and handling charges on exchanges and items are shipped out within 24 hours of processing your return. Please send all returns to the following address:
c/o C.J. Ortiz
190 Glendale Dr.
Youngsville, NC 27596
All returns must be received in original condition. We recommend adding Delivery Confirmation to your shipment, as you are responsible for ensuring that we receive the returned item(s).
How are my packages shipped?
Metal Motivation ships exclusively via the United States Postal Service (USPS) both domestic and international. We do not currently offer expedited shipping.
How long will it take to get my order?
Merchandise will ship the following business day. Your order should arrive within 5-7 business from the date shipped. International delivery times may vary according to final destination. Please forward all questions regarding shipping methods to the following address: